Recently, more of my clients are using sales automation software to improve SDR and call center efficiency. These tools can definitely increase the return on outbound efforts, but if you don’t implement them carefully, they can backfire and actually lower conversions. Here are some things to keep in mind: Set an…
My thoughts on the pandemic, market changes and demand generation
Normally with over 20 years of experience, I can use past learnings to help my clients deal with market changes. Pandemic? Nothing I’ve seen is even close. However, some of my clients are ramping programs up again and here are some of the thoughts I’ve shared on what to do now: Unless your…
Work from home tips from 20 years of experience
I know this situation has caught a lot of you off-guard and it can be a very stressful time. I’m feeling it for sure. But, I’m lucky. As someone who has worked from home for over 20 years, this isn’t new and I’m set up for success. Here are some tips if you’re…
Copywriting tips for folks who don’t like to write
A blank piece of paper can the scariest thing in the world, particularly if you’re under a tight deadline or writing isn’t natural for you. I write emails, whitepapers, webinar decks, presentations and blogs all the time – there are days where it’s all I do. But even with a lot of…
“What’s in it for Me?” Marketing
“What’s in it for me?” may be the most important question in demand gen. Because that’s what your prospects and customers are wondering every single time they hear from you. They’re busy and have their own agenda, so they want your email, search campaigns, phone calls, social posts and website to focus…
The 10 Biggest Email Mistakes
Email is the foundation of demand generation. No matter what else you’re doing, if you want to reach a specific prospect with a tailored message, email is the way to go. Plus, compared to other channels, it’s cheap! However, it’s very easy to do email wrong. Here are some of the biggest mistakes…
How much is too much? Let’s talk about communications limits.
Even if you’re compliant with email laws, spamming is really in the eye of the beholder. Do you wonder if you’re contacting customers too often? Here are some tips on making your communications count. Start by documenting everything your prospects and customers are getting. That means from sales, customer support,…
Building your demand generation organization
Good demand generation requires strategy, planning and tools – and the right team. Here’s my advice: 1. If you’re smart, you’ll assign one team to own demand generation. Since most companies share a database and marketing automation, demand generation is particularly ill suited to execution in silos. Centralize demand gen…
Marketing to Small Business – Here’s my top tips
Out of all the audiences that I’ve marketed to, I have to admit that one of my favorites is small business. I took part in the launch of a small business credit card a long time ago and really enjoyed getting to know the quirkiness of this audience. If you…
Testing. One, two three, testing.
Testing is the most important function of demand generation, yet a lot of companies don’t maximize their testing efforts. Or worse, don’t test at all. That’s a shame because finding winning programs is what makes demand generation fun. And proof of return is makes demand generation budgets cut resistant. Here…