Call Center Consulting

Working with both in house and outsourced call centers, staffing and training, script and process development, call center monitoring and reporting.

  • Conducting searches for the right outsourced telemarketing firm.
  • Staffing and refining in-house call centers.
  • Training both in and out of house call center reps.
  • Script and process development
  • Call center monitoring and reporting
  • Program development – providing lists, setting up response tracking and follow up
  • Experience in both consumer and business to business telemarketing