Working with both in house and outsourced call centers, staffing and training, script and process development, call center monitoring and reporting.
- Conducting searches for the right outsourced telemarketing firm.
- Staffing and refining in-house call centers.
- Training both in and out of house call center reps.
- Script and process development
- Call center monitoring and reporting
- Program development – providing lists, setting up response tracking and follow up
- Experience in both consumer and business to business telemarketing